You May be Eligible to Receive up to $5,000 in Compensation
Wingstop Allegedly Captured, Stored Customer Voiceprints from Phone Orders
A new Wingstop class action lawsuit claims the eatery chain used ConverseNow artificial intelligence (AI) to record caller voiceprints from Wingstop phone orders without the callers’ permission in violation of an Illinois biometric privacy law.
Illinois’ Biometric Information Privacy Act (BIPA) requires businesses to inform customers of what biometric identifiers are collected, the purpose of the collection and the length of time they will store the information. The law also requires businesses to receive written consent to collect the identifiers.
Wingstop and ConverseNow do not have publicly available retention or destruction schedules of Wingstop voiceprints, this lawsuit says.
BIPA mandates that violators pay $1,000 per negligent violation and $5,000 for intentional or reckless violations of the law, along with attorneys’ fees, litigation expenses and injunctive relief.
No proof of purchase is necessary to file a claim. Payments may be increased or decreased on a pro rata basis.
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