You May be Eligible to Receive up to $5,000 in Compensation
Navy Federal Accused of Illegally Monitoring Calls With A.I.
A new class action lawsuit asserts that Navy Federal Credit Union allows artificial intelligence bots to “secretly” listen to customers’ conversations with its service representatives. This lawsuit has been filed against Navy Federal Credit Union and the AI company Verint.
It is alleged that Navy Federal has a contract with Verint, a company that designs artificial intelligence bots, to provide software to help its customer service representatives. It is further alleged that customers aren’t told that their conversations are being monitored and analyzed by bots, even as they share private information like social security numbers.
It is asserted that customers calling Navy Federal expect that their conversations will be kept confidential. But in fact, the conversations are intercepted, recorded, and used by Verint.
You may be eligible for the maximum of $5,000 for intentional or reckless violations of the law, along with attorneys’ fees, litigation expenses and injunctive relief.
No proof of doing business with Navy Federal is required to file a claim. However, it may be requested by an attorney at a later time. Payments may be increased or decreased on a pro rata basis.
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