A recent class action lawsuit claims that Costco misleads consumers into believing that delivery is free on its website.
According to this Costco hidden delivery fees lawsuit, the company misrepresents delivery fees on its website, leading consumers to believe they are receiving free or low-cost delivery when in fact the costs are hidden in the product prices.
Plaintiffs allege that Costco prominently advertises free delivery for orders over a certain amount and low flat-rate delivery for smaller orders. However, the lawsuit asserts that Costco actually incorporates the delivery fee into the product price, making online prices higher than in-store prices.
Costco also promises to disclose when an online product is more expensive than its in-store counterpart, but it is alleged that this disclosure is often missing.
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